Privacy Policy
How we collect, use and protect your personal information when you enquire about staying with us.
How we handle your information
Introduction
Kerrow Cottages respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect information when you visit our website, contact us or make an enquiry about staying at one of our cottages.
Information we collect
When you contact us, we may collect information such as your name, email address, telephone number, preferred dates of stay, number of guests and details of your enquiry.
We only collect information that is necessary to respond to your enquiry, arrange your stay and provide you with information about our accommodation.
How we use your information
Your information may be used to:
- Respond to enquiries and requests for availability
- Provide information about our cottages and facilities
- Process and manage booking enquiries
- Communicate with you before, during and after your stay
Booking partner
To manage reservations, your contact details and booking information may be passed to our booking partner, who handles bookings and reservation administration on our behalf.
Our booking partner may use your information to process your reservation, confirm availability, arrange payment where applicable and provide communication relating to your booking.
Only information necessary to manage your enquiry or reservation will be shared. Your details will not be sold or used for unrelated marketing purposes.
Website information and cookies
When you visit our website, limited technical information may be collected automatically, such as your browser type, device information and pages visited. This helps us maintain and improve the website.
Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. You can manage cookie settings through your browser.
Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
Information is retained only for as long as necessary for the purposes it was collected, or as required by applicable legal and accounting requirements.
Your rights
Under UK data protection law, you have rights regarding your personal information, including:
- Requesting access to information we hold about you
- Requesting corrections to inaccurate information
- Requesting deletion of information where appropriate
- Objecting to certain uses of your information
Contact us
If you have any questions about this privacy policy or how your information is handled, please contact Kerrow Cottages using the contact details provided on this website.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on this page.
Last updated: September 2026